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Support

Customer Support

My server just crashed.

My calculation doesn't work.

My report won't run.

I don't know who to turn to ask Hyperion, Oracle EPM, or Oracle BI questions.

I hate my life... and all Oracle support is telling me is that "you need to upgrade to the most recent version and then call us back."

If you've ever uttered any of the above statements (often with profanity that would make sailors in Singapore blush), then you need to call us about interRel Support. Our United States-based support team will answer all of your Oracle BI/EPM support questions that come up. While they can't fix the software itself (that's what you pay Oracle support for), they will help you quickly determine the root cause of the problem and in matter of minutes (hours if it's something really tricky), help solve the problem or come up with a workaround. And if it does turn out to be a bug in the software, we'll work with you and Oracle to get it resolved as quickly as possible while minimizing your down time until it's resolved.

Our goal is that you should be able to handle 80% of the questions that come up without needing to go outside, but for those 20% issues that you haven't seen before, you can log into our support portal and we'll get to work on your problem immediately. Sometimes your server is down, sometimes you want advice before you start creating something, and sometimes you just want a second opinion to make sure you're not crazy. Whatever the need and for a very minimal quarterly fee, interRel Support can help. Contact info@interrel.com if you want to talk to us about providing that comfort level that if something goes wrong, you have someone to turn to that can help... who won't ever tell you to patch two products and call us in the morning.

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Tel (972) 735-8716
Fax (972) 735-8786
Email info@interrel.com
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1000 Ballpark Way, Suite 304
Arlington, Texas 76011

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